Google Buzz gets it’s tentacles in to Facebook Page Status Updates

Posted: February 25th, 2010

Previously, I’ve written about the implications of Facebook’s closed networks for Google.  Google’s web crawler can’t access Facebook Profile’s that are private (which is most of them).  That means that tools like Google Search and Buzz can’t index these pages and can’t display their content in results.  This wouldn’t matter too much if Facebook were small but it now has 400 million users and is still growing quickly.  That’s hundreds of millions of profile pages that Google can’t access and many more status updates each year that Buzz can’t display.

Facebook realize that they must become more open.  In the latest series of changes to Facebook, you’ll notice that the ‘Logout’ function is no longer prominent in the top right hand corner of the page.  It’s now hidden within the account menu.  My guess is that this change was made in the hope that users stay logged in to Facebook.  The result being that when you browse the web, your Facebook account comes with you.  When you’re browsing a third party site that makes use of Facebook Connect (and soon Open Graph), the site administrator knows who you are.  You’re also able to share content back to Facebook streams very easily.

Facebook must carefully balance their transition to openness for two reasons.  Firstly, there’s an uproar among users every time Facebook meddles with their privacy settings so they have to be careful to protect users.  Secondly, and more importantly, as Facebook becomes more open, they let go of a little more of their competitive advantage over Google.  Openness allows Google to crawl the site and display contents in the search results.  Facebook Fan Pages (maintained by organizations rather than individuals) are inherently open to the public rather than protected behind secure networks.  Google can display these pages in search results and they typically rank quite highly due to Facebook’s heavy vollume of traffic.  Google Buzz can display status updates from these pages.  Mashable wrote an article explaining this well.

This fine dance between openness and privacy is going to be fascinating to witness.

Interesting innovations in Social Media

Posted: February 22nd, 2010

Great web sites and applications pop up all the time.  Here’s a pick of some of our recent favorites.   Some of these may be directly applicable to your business. All of them will give you ideas that you can apply to what you do online:

20 Decibels

This is a terrific monitoring tool for Twitter campaigns.  The advantage over others like Tweet Deck is the analytic capacity it provides.  It’s still in Beta but we’re already using it for our clients.

Square Up

Square up is genius. Take credit card payments from your mobile phone. You could see this type of technology coming a long time ago. Cash is slowly becoming more and more obsolete. There are two main barriers to this working. The first is that the security of the service needs to be accepted by the end user. This will happen over time. The second is that the price point needs to be right (ie a transaction cost that is cheaper than Paypal). This will be great for both businesses and individuals. It would be great for mobile service providers or retaurants. I could envisage situations where I’ll use it to take payments from my friends, especially when we go on holiday together.

The Sixty One

Users rate the coolest new artists and new music. The application uses your previous music request and ratings to populate your next songs‬ It ties in all the big sites; Twitter, Facebook and Myspace. The better the songs that you rate well score in future, the better your reputation becomes. This concept of creating a status will work well for ratings sites and sets them apart from Facebook. Four Square have been successfully implementing this technique in the restaurant and bar scene. We are doing it in the travel industry with Life Points. ‪Can you create or sponsor something similar in your industry?

Boxing Kangaroo Loose in Vancouver

Posted: February 16th, 2010

There’s some Australians with a boxing kangaroo on the streets of Vancouver for the Olympics. Maybe they don’t want the boxing kangaroo flag to be taken down?

Maybe there’s just so many Life Points in British Columbia that you can’t keep the Boxing Kangaroo away!

Visit www.getlifepoints.com to win one of 6 trips to British Columbia Canada!

Social Media use of Olympic Proportions

Posted: February 12th, 2010

Here’s a very topical news story as the 2010 Winter Olympics Opening Ceremony is presented tonight here in Vancouver.  This case is a great example of the importance of not only having social media guidelines for everyone involved in your organization, but making sure those guidelines are simple and clearly conveyed to every individual.

It is easy to get confused when you’re not sure what you’re allowed to do. Spell it out clearly. Athletes can still blog and use Twitter, they just can’t act as journalists.

The article also raises questions about the distinction between journalistic reporting and first person blogging or tweeting.  Is there even a difference anymore?

Checkmate for Google Wave

Posted: February 12th, 2010

I just signed up for Google’s new Buzz:

Okay
Welcome to Buzz
Buzz is a new way to share updates, photos, videos and more, and start conversations about the things you find interesting. You’re already set up to follow the people you email and chat with the most.

You’re automatically following 14 people. View and edit
You’ll see the buzz they post.

13 people are already following you. View and follow back
They’ll see the buzz you post.

Your Google Reader shared items, Picasa Web public albums, and Google Chat status messages will automatically appear as posts in Buzz. To edit your connected sites or change privacy settings, view connected sites.

I see a few problems here already. I’m only following 14 people here but I have 700+ Facebook friends and I’m very selective. I don’t use Picasa. I put photos on Facebook when I want to share them, I can tag people who are in them to send automatic emails and the same thing happens for me.

The biggest problem is this, Google Buzz cannot aggregate my friends’ Facebook Status updates because peoples Facebook networks are usually private.

Checkmate.

'Fmail' the Gmail killer.

Posted: February 9th, 2010

Yesterday I wrote about some of the ways that Facebook could and are making headway into Google’s territory. One of the things I mentioned was Facebook having recently hired Paul Buchheit, the creator of Gmail.

It looks like there could be some truth to the rumours going around about Facebook preparing to launch Project Titan, dubbed as the gmail killer.

Facebook now has 375 million active monthly users. People spend an average of 30 minutes a day on Facebook. Users are on the whole, very comfortable with the Facebook inbox.

Gmail has some pretty nifty features. It’s extremely intuitive, has a killer search function and it has great spam filters.

Both have built in text chat. Gmail has video and voice chat.

All of my friends are on Facebook. Facebook’s network system helps me to find friends through my friends. Gmail doesn’t help me find my mutual friends emails. This alone should see Facebook get the upper hand over time.

Transition takes time but Facebook’s system of networks, combined with their use of peoples’ real names will put them in a very strong position.

Watch this space.

A Google Search application on Facebook?

Posted: February 7th, 2010

Hello, I'm social and I'm an advertiser.

Don’t underestimate the fundamental human need for acceptance by our peers.  This desire to connect and communicate is the reason that Facebook exists.

Google realizes the importance of the social graph. That’s why they tried launching their own social network called Orkut.  It was only ever popular in Brazil and India and it’s now losing out to Facebook there too.  The need to connect was also the rationale behind Google’s Open Social but that hasn’t taken off either.  Add Google Social Search into the mix and it’s starting to look like they’re flinging mud at a wall to see if anything sticks.

Google’s Social Search is a great concept.  The idea is that it gives me more relevant public content from my social circle rather than simply displaying search results from the most trafficked websites.  However, there’s a problem with Social Search.  The problem is that Facebook revolves around networks that a user can control.  Not everyone can see what I post on Facebook, only 700 of my friends who i have authorized.  Facebook’s privacy controls are becoming more and more customizable. Google’s search engine can’t crawl closed Facebook pages.  This is a problem for Google because Google Reader only accounts for .01% of upstream visits to news and media websites while Facebook sends 3.52%.

From a business’ perspective, why would you design and code a website from scratch?  Why would you want to pay a programmer to make changes for you?  Content Management Systems like WordPress almost remove the need for programming knowledge.  These platforms have proven immensely popular, but they only scratch the surface of social integration with a few plug-ins that connect to social networks.  You have to go where the people are and the meteoric rise in Facebook Pages is just the very beginning.  Facebook’s Open Graph API will be the end.

Looking one step further, why do I need to log in to every different website with a different user names and password?  I’m not very good at remembering them all anyway.  What if I could maintain just use one user name and password for every site?  There’s a solution for this and it’s already available, it’s called Facebook Connect.  Many websites already allow login through Connect to tap into Facebook’s social features.  Facebook Connect would really take off if a big player like a bank or an airline became comfortable with the login security and began using the platform.

Don’t overlook the changes that Facebook have made to email reminders either.  You can now post to your wall or reply to a comment from your email inbox.  It’s obviously the first of many new email-related developments.  The logical next step is to allow direct responses to messages.  Or better yet, why not just build an email platform?  Maybe that’s why Paul Buchheit works at Facebook.  Paul is the guy that created Gmail and FriendFeed.

Its clear that Facebook is fast becoming a central platform for the internet.  In your own business, start to think of Facebook like an operating system that sits on top of the web and makes everything easier and more accessible to everyday internet users.  It’s analogous to Windows or Mac OS on our own computers removing the need for us to understand binary code.

The network would have to make a huge error in policy direction for them to lose now.  I have over 700 friends and 1000 photos in one place.  Most of those photos I can only see because other people put them there.  I’m not going anywhere.  Ironic as it is, I’d probably join a Facebook group to protest changes or update my status if I don’t like something they implement.  Maybe one day Google will have to build a search application on the Facebook API.  That probably won’t get uptake though because Facebook’s own search function is good enough.

I might talk to my broker about shorting Google stocks to buy more Facebook shares when they float their IPO…

It’s time to pull your head out of the sand.

Posted: February 5th, 2010

The traditional sales funnel is becoming obsolete due to the masses of information, forums, blogs, discussions and ratings available online.  Effective marketing now requires a solid understanding of social media.  Marketers are beginning to internalize how this dynamic shift in media is affecting the sales funnel.  Business owners and upper management often fail to recognize the benefits and worse, block social media use altogether.

Every person in every department has the potential to reach out to clients and prospects in their area of expertise.  This is true for large and small organizations.  Your people are your brand.  They represent your company both online and offline.  When you think about their capacity for word-of-mouth referrals, you can’t really afford to stop them from using social media.

As William Bakker puts it (in a good Dutch accent), banning social media is a 20th Century mentality.  Who cares what your people spend their time on if they’re meeting deadlines and exceeding expectations.’  But don’t forget that your staff are individuals.  They have friends and they talk about their jobs.  This means they’re talking about your company.  Why not incentivize them to say good things and perhaps increase sales.

With a comprehensive, top down strategy, you can remove your concerns and guide staff to help you pull people through every stage of the sales funnel.  Execution requires patience and an ongoing commitment.  It becomes easy once you accept that your staff define your client’s experience online too.  You need to be able to select and use the right tools to achieve your goals.  Planning must be strategic.

There’s no reason your organization can’t begin to open up in some way.  Even if your employees have access to highly sensitive information or trade secrets, social media sites aren’t the only way they could steal it.  Hire people you trust and, train them well and empower them through guidelines.

If you’re not prepared to do be proactive, you can always just bury your head in the sand and continue to simply block out websites…  Does your employer still block Facebook, Twitter or Youtube?

Build an app and they will come…

Posted: February 4th, 2010

Word-of-mouth marketing comes alive in social media.  Through our app development program, we’re helping clients to incentivize Facebook users to become product champions.  There are many ways you can do this on your own through your Fan Page, your employees’ personal pages, through Facebook advertising or through groups.  Think strategically about your efforts and carefully choose the metrics to gauge your success.  Some strategies are easy but most need persistent effort, which requires significant of time and resources.

Fan Pages don’t engage people on their own. Anyone can set up a Fan page in a matter of minutes.  You have to empower your product champions, every individual within your organization and your customers who had an amazing experience.  If your people aren’t telling their Facebook and Twitter friends about your products, you’re missing a huge opportunity.  You just need to give them a reason.  The easy strategies for this aren’t always successful, otherwise all of your competitors would already be doing them.  Give them something they want, something that they want to share.  Then you can cost effectively leverage Facebook’s viral channels.

There are a number of routes you can go in the application space:

1. Custom build stand-alone applications: This is great for big branding players or smaller organizations with a terrific idea.  A good example is Quiksilver’s surfing game.

2. Custom build apps for your fan page: a great approach if you want to engage your existing fan base to spread the word.  Create engaging quizes about your product.  Give users something they really want.  Get creative and allow your people to share their passion.

3. Pay to brand existing applications: This is great for exposure and necessary for running competitions under Facebook’s new restrictions.  Tourism British Columbia are currently branding our application; getlifepoints.com.

4. Buy existing, proven applications: a good option that minimizes risk if you have a lot of money lying around that you don’t know what to spend on.  Trip Advisor spent a few million to buy Cities I’ve Visited.

There are many options.  Try to forget about shiny object syndrome.  Think about your organization’s social media goals, then achieve those by providing something that your clients really want.

MySpace repositions as a Facebook Application

Posted: February 4th, 2010

No one can predict the future but here’s an interesting thought: how long will it be before MySpaces becomes a Facebook Application?  Take a look at this graph from Alexa.com:

MySpace v. Facebook Traffic

So what went so wrong for MySpace?  Firstly, Facebook’s friend network is secure. Anyone could view your MySpace profile.  There’s no wonder Facebook are so concerned about privacy.  It is made up of trusted, real-world connections.  Users have control over the information that you choose to share.  Facebook is trusted, at least in comparison to the demand for the service they offer.  Based on your recent interactions on the site, an algorithm only displays things that Facebook thinks you’re interested in.  MySpace became a scramble for friends and you had no control over who could see your profile.  Facebook was built around existing networks rather than a race to accumulate the most online friends.  Friends who you met online don’t draw users back in as readily.  Connecting with your real-world network does.

Since Newscorp’s pump-and-dump, MySpace has found a Niche in music. The next step for MySpace to avoid obsolescence could be to reposition themselves as a Facebook application, most likely through Facebook Connect or Open Graph.  This strategy could have already begun with their acquisition of the most successful Facebook application, iLike, that just so happens to be music-related.

(Please email me if you’d like to start a pool on how long it will be until MySpace becomes a Facebook app.)