Could Google+ compete with Facebook?

Posted: June 28th, 2011

It’s no secret that Google has been throwing some mud at the wall to see if they can gain traction against Facebook on the social networking front. Namely, Google Buzz which wasn’t a huge success and I’ve been skeptical of Google’s ability to compete against Facebook’s gravity. All of my friends are on Facebook. Plus, Facebook has all of our photographs. That’s a lot of eggs in the Facebook basket. While its possible that we may one day spend less time chatting with our friends and more time working, Facebook is going to have to make a pretty serious mistake for us all to leave. According to their policy, they actually own them.

Google’s recently launched Circles network has me intrigued though. If you haven’t seen it yet, here’s a great Mashable article that links to some of Googles explanatory videos.

Paul Adams created a very clear presentation about the flaws of existing social networks (ie Facebook) while he was at Google. It explains the importance of privacy to the user. It also explains why the term ‘friends’ is not helpful. In short, he contends that ‘friends’ is too broad and doesn’t allow users to categorize their message by audience. The presentation has been viewed a whopping 670,000 times on Slideshare.

Facebook has a vested interest in complete openness. The network’s model turns on connecting the whole world. They are unapologetically pushing the bounds of individual privacy. As a result, there has been a lot of high-profile resistance to complete openness both publicly and from government watchdogs.

Privacy, and the ability to control it could be Facebook’s Achilles Heel. This is why i’m intrigued by Circles. It’s the biggest weakness in Facebook’s model. At Think!, we believe in the power of passionate communities. These communities center around a common interest and can be simply represented using concentric circles. We don’t believe that the world is one big circle. That’s the old world. We believe that it is one big circle made up of many, many much smaller circles. In these small circles, relevant information is essential and giving people the power to control their message is paramount.

Google Circles lets you categorize people on the way in and on initial appearance its very intuitive and smooth. Facebook Groups goes a little way towards solving the problem. However, many of the privacy settings are well buried, presumably so that people don’t use them. Circles is the complete opposite.

Of course, given their momentum, Facebook could always copy the idea. Interestingly, since he released his presentation and released his book Social Circles, Paul Adams now works at Facebook as their research lead on social.

A Simple Facebook Page Engagement Metric

Posted: June 10th, 2011

The success of your Facebook Page is dependend on the engagement (likes, comments & fan posts) of your fans. Facebook measures the relevancy of pages with it’s Edgerank algorithm (more info here). Simple put, if fans don’t like, comment or post on your page, Facebook will deem it irrelevant and hide it your fans’ newsfeeds.

Keeping fans engaged also generates organic growth. Fans that like, comment and post on your Page generate newsfeeds in their personal networks, exposing new potential fans to your content.

Facebook’s insights reports how many impressions each of your post generates. At Think! we have a simple target metric for posts on the Fanpages we manage:

[impressions]/[fans]>1

When posts generate more impressions than the number of fans, it strongly suggests that the overall engagement of the Page is strong. After all, posts are potentially presented to non-fans. Impressions are not ‘unique’ and one fan could generate multiple impressions.

The formula is not perfect, but we like the simplicity.

Welcome on-board Aaron Nissen

Posted: June 1st, 2011

Think! is growing fast and we’re incredibly excited that Aaron Nissen has agreed to join our company.

Aaron has a long track record of working in digital marketing and technology at DMO’s. In his last job as Director of e-strategies at Travel Alberta he gained a nationwide reputation as a leader in digital marketing and an overall nice guy. He’s been co-chair of the Provincial eTourism Committee and sat on the advisory board of the Canada eConnect and Online Revealed Canada conferences.

Aaron left Travel Alberta last year and when we heard he was looking for his next career move, it was a no-brainer for us. He’s just as passionate about tourism marketing as us and his enthusiasm in contagious.

He will strengthen our team with his knowledge of the tourism industry, the specifics of DMO’s and his strategic skills in digital marketing and technology. He will be responsible for strategy development and lead some of our technology implementation.