We are seeking a Client Services Manager to help with a lineup of daring, quirky, authentic and always strategic projects in Australia. This opportunity is with our Sydney team.

If you have a passion for all things online, caring for your clients, ensuring that planning is smart and details don’t get missed, keeping everyone on the team informed and motivated, and learning and sharing with every project, then we’re seeking you.

Your range of skills and experience should include:

• Working on digital marketing projects at an agency,
• Having at least three years as a project manager for multiple clients at an agency,
• Developing and nurturing strong relationships with clients,
• Thinking and acting strategically,
• Recognizing clients’ challenges and supporting the development of solutions to address those challenges,
• Developing programs and campaigns through leading social channels,
• Creating websites,
• Building online applications,
• Marketing through search engines and display ads,
• Tracking and reporting on key performance indicators,
• Communicating clearly, accurately and tactfully.

Your responsibilities as a Client Services Manager are:

• Manage implementation projects with multiple clients, including:
• Run/attend client meetings
• Write and distribute relevant client and project documentation, including contracts, proposals, project plans, agendas, minutes and reports
• Oversee budgets, initiate billing and track invoices and payments
• Manage the project team composed of internal team members and contractors
• Apply your experience and knowledge of digital marketing to guide your own work and the work of project team members
• Maintain positive client relationships for your assigned accounts
• Provide clients with strategic advice on an ad hoc basis
• Identify and pursue (or provide the business development team) any new business opportunities with existing clients
• Contribute planning, budget and implementation expertise to proposal development
• Proactively share ideas for process improvement, project concepts and lessons learned from past projects
• Seek to work smarter rather than simply harder
• Help fellow team members with whatever else comes up

Your personal attributes include:

• Clear, polite, courageous communicator
• Ability to act without hesitation to keep projects moving and on target
• Extremely detail-oriented tactical planner
• Experienced in planning and implementing effective campaigns and integrated marketing programs across multiple online channels
• Solid understanding of the tourism industry (or an extreme passion to learn)
• Excellent math skills
• Knowledgeable in developing and managing project plans, budgeting and invoicing
• Conscientious, self-driven work ethic and team player

Think! will consider only candidates who already legally reside in Australia and are already legally able to work in Australia. Though we appreciate everyone’s interest in Think!, we are not able to relocate and/or sponsor anyone at this time.

TO APPLY:

Send a cover letter and CV to jobs@thinksocialmedia.com

Everyone at Think! spends most of their days thinking, planning and acting on behalf of our amazing clients. We have been doing this for four years now – four exciting years.

Rodney Payne, new CEO of Think! Social Media

If you told anyone at Think! in 2009 that in four short years they would be part of a company that serves tourism clients around the world through offices in four countries, it is very likely you would have seen their eyes sparkling while picturing the possibility, but no one solemnly saying “Indeed, we will.” Though that could be mostly because no one has actually said “indeed” since the Victorian age. So, to us, the past four years have been amazing. They have brought a wave of nail-biting excitement, ambitious growth, heart-pounding leaps of faith, a few toes being stubbed and a bag full of ideas running the gamut from brilliant to out-of-this-world. Along the way, we found clients willing to make the journey with us, and together, bringing to life clever strategies and creative concepts to let people do what they love most: dream of fulfilling their passions. It is remarkable how often people’s passions are tied to their experiences in other places and with other cultures.

All of these journeys have been driven by a growing team of voracious travel-loving, online geeks who are also digital marketing professionals that wholly believe we can make the world a better place, one destination at a time. With four years and four offices under our collective belts, we realize that it is time for Think! to take a slightly sharper shape. In the beginning, we were a classic, energetic startup: A core group covering anything and everything that needed to be done. We still feel like those start-up kids but know, realistically, that we have matured into a small but focused company where specialists are filling the ranks of our project teams.

To reflect this latest advancement in the Think! journey, we have done a bit of organizing. We still have our early values at heart and believe in everyone working closely and communicating freely with each other. We are not big on hierarchies here. But to guide the continued development of Think! more formally, we have set up a limited structure within the company. We have shunned the traditional org chart and instead created an org Venn diagram. We now have a central management team that oversees three core areas of activity within Think!: Ben Vadasz leads business development, William Bakker leads strategy, and Holly Cuny leads implementation. Everyone who works at Think! falls within one or more of those areas.

Leading all of us is Rodney Payne as our new CEO. Those of you who know Think! well are not surprised by this. Rodney’s vision gave Think! its original shape. He and Ben founded Think! in 2009 (even earlier, if you count the Platypus Express; though you will need to ask one of them if you want to know that story). For our current clients and our clients-to-be, we are happy to introduce you to our first CEO. If you have not met Rodney yet, chances are you will soon. In his new role, he will be focusing on where Think! goes in the next four years and beyond. That work can be successful only when he has a chance to meet and talk with many of you to understand how the tourism industry is developing and what you need to thrive.

To see the whole Think! team, check out our people.

This week marks the arrival of Tori Pearce at Think! Social Media. We’re happy to have her on the team. Though she will be based out of our Amsterdam office, she’ll be travelling the world to meet with prospective and existing clients as our International Business Development Manager.

Many of you have already crossed paths with Tori. Before joining Think!, she had the opportunity as the senior account manager at TripAdvisor to meet a lot of the teams working at DMOs across the globe. For five years at TripAdvisor she looked after display and sponsorship sales with tourism boards. Her work took her to international destinations, including Croatia, South Africa, Estonia, Netherlands, Czech Republic, Kenya, Poland and Ireland.

Previous to entering the tourism industry, Tori was in publishing, working in display sales for online and print magazines. For her full, colorful history, we suggest you ask Tori about her time spent at Hello!, at Cosmopolitan and afloat in a helium balloon over Pompeii.

Tori has a had a life-long “great love” for travel. We’re glad she’s now able to continue to pursue this passion with Think! Please join us in welcoming Tori.

Think! has started the new year with a new team member. We are really happy to have Karen Brackett join us as a client service manager. She has a valuable blend of digital marketing experience and high-quality project management drawn from seven years of working with agencies in Vancouver. She’ll be bringing communications excellence, strategic focus and logical thinking to the projects that she manages.

Karen is in the office and getting up to speed quickly, so please join us in welcoming her!

Now we just need to get her a desk. Soon, very soon!