Facebook Best Practices Part l

Posted: September 21st, 2012

Over the next few weeks I will be posting my 15 Facebook best practices, if you have any best practices you like to follow let me know what they are.

1. Embrace Images

Use imagery to catch users attention and get them interested in what you have to say, you can also show fans what goes on behind the scenes with simple smartphone pictures.

 

2. Keep it Short

Posts that are 80 characters in length, or less get 27% higher engagement rate. So keep it short and to the point.

 

3. Make the most of your cover photo

A recent eye-tracking study noted that consumers pay far more attention to the cover photo than any other content on the wall, so put thought into your photo.

Did you know: Covers may not include:

  • Contact information such as a website address, email, mailing address.
  • References to Facebook features or actions, such as “Like” or “Share” or an arrow pointing from the cover photo to any of these features.
  • Calls to action, such as “Get it now” or “Tell your friends.”

4. Pay Attention to your Insights

Facebook breaks down your new fans by gender and location to help you get a sense of who you’re talking to on Facebook. It also gives you a great snapshot of what content you put out is getting good feedback and what content is falling through the cracks.

 

 

5. Highlight your Best Posts

Take advantage of the “Highlight” option, this works especially well if you share lots of content each week, or you want users to be drawn into certain posts. I like to use landscape style photos with my content so I can easily highlight it.

Fan Page Naming Policy

Posted: August 27th, 2012

Facebook has recently put a new policy in place which will stop geographic locations from being used as Fan Page names.

The new policy can be found here

If your Facebook page does infringe this new policy, you will more than likely be asked to change the name in the near future, so it’s a good idea to make the change ahead of time, or at least be prepared to do so.

Having trouble distinguishing whether or not your page infringes the new policy? Send me a tweet or email.

How to change your Facebook Page name.

Think! outside the box this holiday season

Posted: December 5th, 2011

As we have all seen over the past few months, Facebook is making a lot changes to its newsfeed, and  you may have noticed that when lots of people and pages are talking about the same thing they get grouped together.

Unless you want that happy holidays post you have planned to go unnoticed this season you are going to have to be a little more playful with your wording. The best suggestion I have for wishing your fans a happy holidays is with imagery. Encourage your fans to share a happy holidays picture like the one below or have fans use our postcards application and send cards to their friends. It will not only keep you out of the conversation filter but will grow your fan base and bring your engagement up.

Ensuring that frontline employees experience the best of your destination

Posted: November 17th, 2011

Every day a travel writer somewhere urges readers to ask local experts for advice on where to go and eat during their trip. As a result, millions of travelers every year ask front desk clerks, bell hops, housekeepers and taxi drivers for restaurant suggestions and advice on what to do and see. If the front desk clerk has never been to the attractions in your city or if he/she has only ever eaten at the fast food joints downtown he/she may be hard pressed to get visitors excited about the awesome tapas restaurant with a great wine selection or the moonlight canal rides that they could experience.

As a CVB, we realized that we needed to take steps to make sure that frontline local experts are well educated on what Augusta has to offer, so our Visitors Services Team created FAM tours for frontline employees. Our Visitors Center manager took employees to visit attractions, experience trolley tours, eat at locally-owned restaurants and browse through the galleries, shops and boutiques downtown. (If you find that you don’t have the time or budget to organize extra FAM tours, work with your attractions and restaurants. See if your attractions will allow hotel employees or cab drivers to visit for free or approach local restaurants about offering a free appetizer or dessert when frontline employees wear their work badge or uniform.)

You can never assume that just because people work in the hospitality or travel industry means that they know everything there is to know about the city. Many just don’t have the time or the money to explore everything. Ensuring that frontline employees experience the best of your destination makes it more likely that they’ll spread the word – not only to visitors, but also with friends and family. By organizing these FAMs, we’ve built stronger relationships and watched as frontline employees become advocates for Augusta and champions in customer service.

Guest blog post written by Ashton Randall, Electronic Media Manager at Augusta Convention and Visitors Bureau

If you want to be a guest blogger email Phil@thinksocialmedia.com

How to set up your Facebook Deal

Posted: October 27th, 2011

At the beginning of the year Facebook announced that they were going to be launching deals for fan pages and places, but it seemed like the quickly abandoned the idea. The other day I came across a notification on page that was encouraging me to set up a deal. I decided that I needed to investigate further, and it turns out that deals will be rolling out. Note that it seems it’s only available to businesses in the US, hopefully it will expand to Canada and the world soon.

Check out the deals video.

You start setting up your deal by choosing one of the four types of deals:

Define your offer:

Add details and restrictions:

Reap the rewards:

Check out the guide Facebook has put together and let us know what you think.

 

What is the Facebook send button?

Posted: April 27th, 2011

The Send button will become Facebook’s next Like button — which celebrated its first birthday last week and is installed on more than 10,000 websites every week.

In facebook’s words “The Send button is a social plugin that websites can use to let people send a link to a friend through Facebook Messages, post it to a Group, or email it to an individual. For example, if you see a Mother’s Day gift idea on 1-800-Flowers.com, you can now send a message or email to your family members to discuss. Or say you’re training for a marathon and you come across a great article about running shoes on The Huffington Post. Now you can share it with your entire running group in just one click.”

In laymens terms, it allows you to send a link to one of your friends via direct message.

The “Send” button is a promising addition to the sharing functionalities of your brand website as visitors will now be able to target their sharing activity to specific people, instead of worrying about blasting their entire Facebook friends list whenever they like something on your page.

Another important detail: Send counts toward the total number of Likes a page has. The Like total is now calculated by adding the number of Likes, shares, comments and inbox messages containing a URL.

Facebook Event Check-ins

Posted: April 21st, 2011

Facebook has just rolled out event check in, where users can now check in to Facebook Events they’re currently attending through the touch.facebook.com site and soon through the Facebook for iPhone app.

This gives us yet another way to increase awareness of events such as store openings and special sales. Anyone invited to an event who responds as “Attending” or “Maybe Attending” will be able to check in three hours before the event starts and until it ends. When they check in, the action creates a story in their friends’ News Feeds, spreading awareness of your business and your event in an organic way.

When users are in geographic proximity to the address of an Event during its run-time, they’ll see a “Check In” button that publishes a news feed story to their friends

 

 

Joel Marc – Digital Producer

Posted: April 21st, 2011

Think! has added a new member to the team! Joel Marc has joined us to head up the implementation of our campaigns. Joel will be managing the people and processes involved to launch our digital projects across multiple platforms and continents.

Joel has a diverse background developing campaigns for Panasonic, the Hudson’s Bay Company, and the Telus World of Science. He’s held positions including Director of Marketing and Senior Project Manager as he’s worked and traveled internationally. Joel brings a depth of technical and creative knowledge to our team by aligning web, mobile, and social media technologies to our clients objectives. Joel is on the cutting edge of technology development and is a welcome addition to our team!

Joel has also spent a lot of time traveling, one example is the photo above, taken in Zimbabwe, Africa while he was filming relief efforts to build schools in rural areas. If you want to find out more, check out Joel’s website (which has some amazing photos) and follow him on Twitter.

Welcome to the Think! Team Joel

What happens after your Iphone uses your location?

Posted: April 20th, 2011

Have you ever wondered what happens after your Iphone uses your location? Most of us won’t think anything of it, but with a new program you can can actually go back and see every time your phone has used your location.

How it works:
If you’re using a Mac that you’ve been syncing with an iPhone or an iPad with cellular plan, this program will scan through the backup files that are automatically made and look for the hidden file containing your location. If it finds this file, it will then display the location history on a map that can be played like a video time line.

Why does Apple save this?
At the moment it is unclear why Apple is saving your location on your computer, but it seems that they have new features in mind that require a history of your location. One thing that is for sure is the fact that it’s transferred across devices when you restore or migrate is evidence the data-gathering isn’t accidental.

If you have been traveling a lot with your Iphone this can be a really fun video to show off to your friends about how much you have seen.

Demo:
Washington DC to New York from Alasdair Allan on Vimeo.

 
Read more here.

 

 

Is Groupon right for your business?

Posted: March 8th, 2011

Webinar

Is Groupon right for your business?

March 9, 2011 @ 2:00 pm


Is Groupon (or Living Social or Swarm Jam, etc) right for your business? There are some key things that you should understand and questions to ask (and answer) before you take the plunge. 

Join us for a  20-minute free live webinar followed by Q&A period with Paul Cubbon: Think! Social Media Advisor and Marketing Instructor at the Sauder School of Business at UBC.

Space is limited. 

Register Now – https://www1.gotomeeting.com/register/158696641

Title: Is Groupon right for your business?

Date:Wednesday, March 9, 2011

Time:2:00 pm – 2:30 pm PST

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Questions?

Contact Mary Ann Bell, Director, Special Projects at maryann@vcmbc.com or 604-638-6927.