Our People

Helen De Faye
Client Services Manager

Helen brings a diverse range of experience from the tourism industry to the team and has a passion that is reflected in our customer service.

Helen is responsible for our internal processes, supporting customer service and business development.

She earned a Bachelor of Commerce (Management/Marketing) with an international focus from the University of Victoria.

Joel Marc
Digital Producer/Production Manager

Joel brings 10 years of experience managing marketing projects for clients in technology, entertainment, architecture, agency, and corporate environments. Joel’s focus at Think! is to channel all the pieces of a project into a successful campaign, while keeping everyone calm and cool in the process.

His boots-to-the-ground experience is founded upon an exceptional ability to navigate data-centric and creative decisions effectively. Joel has held positions including Director of Marketing and Senior Project Manager as he’s traveled and worked internationally.

Robyn Hanson
Senior Community Manager

Robyn has been an active participant and frequent contributor to online travel communities since 1998. She has been one of the most active members on TripAdvisor since 2005, posting over 3500 times and has since been awarded their Destination Expert designation.

She is a recognized expert on social media use for tourism operators and has been invited to speak at several conferences.

Robyn has worked for Tourism Vancouver, West Trek Tours, and Vancouver Whale Watch and freelances as a photographer in her spare time. Robyn earned a B.A. in Geography from the University of British Columbia.

Phil Moad
Web Development & Community Management

Growing up Phil Moad traveled to a small town in Mexico each winter with his family. This gave him a very different education than was offered at the time, which was almost entirely earned through distance learning, and online education.

Being taught through distance learning he found his passion for the internet and online trends very early on. This passion lead him to the New Media Design and web development program at BCIT, where he easily decided he wanted to specialize in Social Media and online trends.

Karen Brackett
Client Services Manager

Karen is a seasoned project manager with almost ten years’ experience in digital agencies. She is the primary point of contact for clients at Think! and works alongside our clients at every turn to ensure all campaigns are executed flawlessly, on time and on budget. Karen studied communications at Camosun College and has translated her organization and problem-solving skills into a client service methodology that is apparent in every project she manages.

Dana Stasyk
Community Manager

Dana Stasyk grew up doing artist trade shows and volunteering with a local community involvement club. These activities gave her extensive hands-on experience in customer service, sales, and leadership. She completed a two-year Public Relations program at Kwantlen Polytechnic University that gave her practical, theoretical and hands-on knowledge about marketing, communications and media relations.

Paul Cubbon
Training Designer And E-Marketing Consultant

Paul Cubbon is an instructor in the Sauder School of Business whose specializations include eMarketing. He currently teaches in undergraduate, MBA and executive programs and has been a member of the full-time faculty since 2005.

Paul has designed a large number of eMarketing courses since 2000, and is a pioneer in his use of different approaches to engage learners more effectively.

Paul has worked across a variety of industries and brings a wealth of real world experience to his courses. Over the last 10 years, he has trained well over a thousand people in internet marketing, and his students continue to be sought after by employers. Paul holds a B.A. Honours degree from Oxford University, and an MBA from Simon Fraser University, BC, Canada.