The New Insights

Posted: December 21st, 2011

Last week, the old version of Facebook Insights faded into history, replaced by a leaner, more focused version. The new Insights places less of a focus on Likes, as maturing Fan pages switch from Growth to Engagement+Growth. Troy Thompson at Travel 2.0 made this observation earlier this year.

2012 will be all about Engagement.

It’s not enough to have tens or even hundreds of thousands of Fans if they aren’t interacting with your Brand. Engagement is about turning passive observers into passionate contributors. The Holy Grail of Engagement is a Brand who barely posts content because Fans are sharing their own content that reflects the Brand. The example below is the Powder Highway page, which has seen incredible Fan posted content.

The new Facebook Insights makes steps towards creating Intelligence on what content is engaging and highlights 4 important metrics:

  • Weekly Total Reach
    • The unique number of Fans who have seen content posted to your page
  • People Talking About
    • The number of Fans who have shared your pages content to their network by way of Comments, Posting to your Wall, Liking a Post, Answering a Question, etc.
  • Friends of Fans
    • The number of potential Fans you can reach through your pages current Fan network
  • Total Likes
    • The current number of people who Like your page (Fans)

For Tourism Organizations, the primary KPI’s to measure using these metrics are

  1. Reach (Awareness)
  2. Engagement (Organic Conversation)
  3. Industry Leads (Conversions)

Your Reach can be targeted in two ways: targeting to potential Fans, and targeting Friends of Current Fans. In a funnel Structure, this is the top and largest part of your funnel.

Your Engagement percentage is the number of Total Fans divided by People Talking About. The Goal here is to increase the People Talking About number, turning passive observers into passionate contributors.

Depending on the structure of your particular organization, Industry Leads are the Conversions that happen when Engaged Fans take your desired action, such as a click through to your website, sign up for a newsletter, or filling out a form. It’s important to note that Facebook currently does not track Conversions, so a Link Tracker must be used (such as Bit.ly) to see this data.

As part of a Social Media Strategy, filling this funnel and strengthening the levels within it is key to keeping your Fans, while turning them into SuperFans who impact your business.

Doritos: Calculating ROI for Viral Campaigns in Social Media

Posted: March 15th, 2010

Doritos are running a viral video contest in Canada with a prize of up to $250,000. A number of insights can be drawn from this campaign.

Doritos have implicitly acknowledged that there is no recipe for a viral campaign. The traditional advertising agency process inherently places a limit on creativity. The ad-agency usually presents a number of options for the client to choose from. The client chooses one or maybe two of these options to implement. One video has a slim chance of viral success in social media because it is hard to predict what might be successful. The Doritos campaign is effectively crowd-sourcing creativity, with the added bonus of free implementation.

This raises questions about the definition of viral. Something that ‘goes viral’ is usually started by one and shared by many. Online tools have the power to significantly increase sharing capacity. The winning video in the Doritos competition is the video with the most views, positive ratings and social sharing points. An investigation of the terms of the competition shows how accurately a social media campaign can be measured.

Doritos are using a point-system to determine a winner. The creator of the video with the most Viralocity Points wins $100,000. 10 million+ viralocity points gets the winner another $150,000. What is a Viralocity Point?

1. Every time a new and unique person (as counted by YouTube) views a video, the winner gets 5 points.
2. 5 points every time someone watches a video on Facebook.
3. Entrants receive 5 points for each External Youtube Embed.
4. Every time the video is shared from the competition website entrants receive 1 point.
5. Unique referals receive 1 point.
6. Every time somebody Retweets the unique bit.ly link the video gets 1 point.
7. Every time somebody signs in and Favourites a video on YouTube or on DoritosViralocity.ca, you get 5 points.
8. Points betewen 1-5 are awarded for each star-rating a video receives on the 5-star rating system
9. Every time someone Diggs a video it receives 1 point.

The most interesting part of this competition for our purposes is how Doritos is measuring the results of these attempts at a viral campaign. The breakdown of what actions actually earn points provides an analysis of the relative value of different social tools. Pepsico, the owner of the Doritos brand, chose Youtube, Facebook, Twitter and Digg as the most important social platforms for a viral campaign. While Flickr is redundant next to Facebook’s own photo sharing application, Youtube and Facebook both have benefits for video sharing.

The competition rules, including the tie-breaking process, make it clear that Pepsico, and arguably many other large companies, value quality over quantity when it comes to viral campaigns. Total unique views is weighted heavily with the rating system and number of Diggs lowest.

The campaign provides an additional incentive for people to share their videos on Facebook. Facebook views are already included in the competition’s calculation of unique views. Facebook views are therefore weighted to receive double the points of an ordinary view of an entry video. This weighted is attributable to Facebook’s algorithm that controls news feed displays – the more people click – the more exposure Doritos’ brand receives.

The points-system used to find a winner also provides an excellent insight into the measurement of a viral campaign. You can see the entire competition rules here. Perhaps this will help you to start tracking ROI from social media in your organization.

This campaign should be taken as an acknowledgment of the transition towards advertising through social media. A viral video has the power to reach many millions of people online for relatively little expense. Credit is due to the ad agency for capitalizing on the opportunity that social media presents. Rather than continuing on the traditional path and releasing a single high-budget video, Doritos were able to encourage consumers do their creative work and implementation for them. It will be interesting to see if the winner receives more than 10 Million Doritos Viralocity Points.